Refund Policy
Return Policy
We have a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
To be eligible for a return, the item must be in the same condition that you received it—unused, with all tags intact, and in its original packaging. You’ll also need the receipt or proof of purchase.
To request a return, you can contact us at help@nicoplace.com.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions about returns, you can always contact us at help@nicoplace.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Right of Withdrawal
As a consumer, you have a 14-day right of withdrawal, provided the product is in unopened packaging. Notify customer service to exercise your right of withdrawal. Return shipping costs are the customer's responsibility.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
Please note that customs duties, import taxes, and similar charges are non-refundable, as these fees are charged by local authorities and not collected by NICO PLACE.
If more than 15 business days have passed since we approved your return, please contact us at help@nicoplace.com.
Shipping Delays and Refunds
Delays caused by customs clearance or the shipping carrier do not automatically qualify an order for a refund while the shipment is still in transit.
If you no longer wish to keep an order that is already in transit, please contact us for return instructions. Any eligible refund will be processed after the returned products have been received and inspected by NICO PLACE.
If a shipment is confirmed as lost by the shipping carrier, please contact us so we can investigate the shipment and determine the appropriate resolution.